Operational Assessments are fact-finding assignments using questionnaires and interviews with key individuals to identify operational deficiencies and determine how clients can best capitalize on business drivers. The deliverable of an operational assessment is an objective scoring of assessed criteria.

Solution Analyses have a broader scope and focus on the entire lifecycle of solutions, from the definition phase through functional and technical design, on through development, implementation, testing and training. While a solution analysis may typically include an operational assessment, the deliverable of a solution analysis may range from requirement gathering to system selection, or even implementation and training.